Refund Policy

 

Effective Date: 12-30-2024

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

Eligibility for Returns

To be eligible for a return, your item must be:

• In the same condition that you received it.

• Unworn or unused, with tags, and in its original packaging.

• Accompanied by the receipt or proof of purchase.

 

To start a return, contact us at info@bigpouches.com. Returns must be sent to the following address:

 

Super Smash LLC

5331 Derry Ave, Suite J

Agoura Hills, CA 91301

United States

If your return is accepted, we’ll provide a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note: If your country of residence is outside the United States, shipping your goods may take longer than expected.

For any questions about returns, you can always contact us at info@bigpouches.com.

 

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is:

• Defective.

• Damaged.

• The wrong item.

 

We’ll evaluate the issue and work to resolve it promptly.

 

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, or plants).

• Custom products (e.g., special orders or personalized items).

• Personal care goods (e.g., beauty products).

• Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

If you have questions about a specific item, contact us at info@bigpouches.com.

 

Exchanges

To exchange an item, return the original item by following the return process above. Once your return is accepted, place a separate order for the new item.

 

European Union 3-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification.

• Items must be in the same condition as received: unworn or unused, with tags, and in the original packaging.

• You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days.

Note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@bigpouches.com.